General terms and conditions of sale (GTC) and use (GTU)

The general conditions of sale of the company CS BROKER, whose head office is located at 5 Esplanade Compans Caffarelli - Bat. A - 31000 Toulouse, apply to all orders and are subject to the conditions listed below.

They prevail over any other stipulation, written or not, made by the customer. All orders imply full acceptance of these conditions of sale with the exception of special conditions written by CS BROKER at the time of the order.

It is up to the customer to define himself his needs, possibly to establish his schedule of conditions and to choose his material under his own responsibility.

After the validation of the order the average delivery time is 5 days and the limit is 30 days.

CS BROKER reserves the choice of the carrier and guarantees the good routing of the goods.

The prices listed on the website are indicated in euros (all taxes included), excluding shipping costs. The prices appearing on your order after its validation and registration are firm and definitive: if the prices go down a few days after the order, we will not be able to compensate you for the difference; if the prices go up, we are committed to deliver you at the price fixed on the day of the order. The prices invoiced at the time of the order are those in force in the current catalogue.

  • a) The return can only concern products that have not been altered in any way and that arrive in their original packaging. Software, audio or video recordings, newspapers, products affected by hygiene or health protection constraints and consumables can only be returned if they are still in their original intact packaging, sealed and not having been activated. Article L221-28 of the Consumer Code The contractual terms and conditions for which the right of withdrawal cannot be exercised are set out in the contractual terms and conditions. The costs and risks of transport are for professionals at the expense of the customer. The only transport costs borne by CS BROKER are the costs of reshipment of products returned at the expense of the customer for exchange following a real operating defect; provided that the customer is in metropolitan France. No material can be exchanged before its return to the premises of the company CS BROKER. Before any return of a unit of safeguard for an intervention by our services, the customer will have to take care to carry out himself a safeguard of his data.
  • b) Any complaint, on the apparent defects or the nonconformity of the delivered product, in connection with the ordered material, will have to be notified in writing either by registered letter with acknowledgement of delivery or by email to the address: material could not be taken again or exchanged without the express agreement of the company CS BROKER.

The payment is cash with the order, net and without discount. In the absence of payment, the company CS BROKER will not take into account the order. Any delay or defect of payment will involve, as penalty, interests of delay equal to three times the legal interest rate. The whole of the expenses that the company CS BROKER will judge useful to engage to recover the payment is the responsibility of the customer. In application of article L.441-6 of the Commercial Code an allowance of 40€ is due automatically, by all the professionals, for each paid invoice in delay and this as of the 1st day of delay of payment whatever the applicable time to the transaction. This indemnity is due in addition to the late payment penalties and does not exclude the possibility of requesting additional compensation.

The customer has a period of 15 days upon receipt of his order to exercise his right of withdrawal. He must indicate his wish to retract to the company CS BROKER by using the form available on the Internet site of CS BROKER or by any other means in a clear way. The customer then has a maximum period of 15 days to return his order at his expense and claim his reimbursement. He will have to respect for that the clause 5 - RECEPTION a).

The equipment delivered has an exclusive commercial guarantee for a period of 24 months, except for batteries and consumables (6 months).

This exclusive warranty is acquired on products purchased only from the CS BROKER websites.

CS BROKER cannot be held responsible for unforeseeable, indirect or immaterial damage, related to a non-conforming use of the product sold by CS BROKER.

The photos are not contractual. You have the right to access, modify, rectify and delete data concerning you (article.34 of the law "Informatique et Libertés" of January 6, 1978).

The spare parts referred to on our commercial supports will be available during 3 years at the date of purchase of the principal product. It is reminded that the benefit of the commercial guarantee does not prevent the application of the legal provisions relating to the legal guarantee of conformity and the guarantee of hidden defects (legal guarantees) reproduced below.

Article L217-4 Consumer Code The seller delivers a good in conformity with the contract and answers for the defects of conformity existing at the time of the delivery. He is also responsible for defects in conformity resulting from the packaging, the assembly instructions or the installation when the latter has been put at his charge by the contract or has been carried out under his responsibility.

Article L217-5 Consumer Code Conformity of the goods with the contract: The goods are in conformity with the contract:

  1. If it is suitable for the use usually expected of a similar good and, if applicable : - if it corresponds to the description given by the seller and has the qualities that the seller has presented to the buyer in the form of a sample or model - if it has the qualities that a buyer can legitimately expect in view of the public statements made by the seller, by the producer or by his representative, particularly in advertising or labelling;
  2. Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and accepted by the latter.
    Article L217-12 Code de la consommation: The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods.

Article L217-16 Code de la consommation When the buyer asks the seller, during the course of the commercial guarantee which was granted to him at the time of the acquisition or the repair of a movable good, a repair covered by the guarantee, any period of immobilization of at least seven days is added to the duration of the guarantee which remained to run. This period runs from the date of the buyer's request for intervention or the availability of the item in question for repair, if this availability is subsequent to the request for intervention.

Article 1641 Civil Code The seller is bound by the warranty for latent defects of the thing sold which make it unfit for the purpose for which it was intended, or which so diminish this use that the buyer would not have acquired it, or would have given only a lower price, if he had known them.

Article 1648 paragraph 1 Civil Code The action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect.

It is recalled that in the context of the legal guarantee of conformity, the consumer: - has a period of two years from the delivery of the goods to act against the seller;

  • may choose between repair or replacement of the good, subject to the conditions of cost provided by article L. 217-9 of the Consumer Code ;
  • is exempted from proving the existence of the lack of conformity of the goods during the six months following the delivery of the goods. This period is extended to 24 months as of 18 March 2016, except for second-hand goods.

The legal guarantee of conformity applies independently of the commercial guarantee that may cover your goods. It is recalled that the consumer may decide to implement the warranty against hidden defects of the thing sold within the meaning of article 1641 of the civil code and that in this case, he can choose between the resolution of the sale or a reduction of the sale price in accordance with Article 1644 of the Civil Code.

In the event of litigation our commercial service is at the disposal of our customers at the following email address: contact@zenhamaccom

The company CS BROKER reserves expressly the property of the delivered goods until the integral payment of their price in principal and interests. The simple handing-over of a title of payment does not constitute a payment. The provisions above do not prevent the transfer to the purchaser of the risks of loss or deterioration. In the absence of integral payment, the company CS BROKER will be entitled to require the immediate restitution of the material delivered. The expenses which could be committed for this restitution will be the responsibility of the customer.

The company CS BROKER could not be held for person in charge of the non-fulfilment of the concluded contract, due to the occurrence of an event of absolute necessity.
As regards the products bought to satisfy the professional needs, CS BROKER will not incur any responsibility for all indirect damage because of the present, loss of exploitation, loss of profit, damage or expenses, which could occur.

The company CS BROKER, like any distributor, collects from its customers an eco-participation, included in the selling price, in order to finance the dies of collection and recycling of the Waste of electric and electronic equipment (WEEE).

For all electrical and electronic equipment products, in accordance with article R.543-180 of the Environment Code For all electrical and electronic equipment products, in accordance with the law, any customer can benefit from a right to take back their WEEE free of charge. The request for resumption of the product must respect the principle of ' 1 for 1 ': CS BROKER resumes your old product for any product of the same type bought within the framework of the remote sale.

A channel for the elimination of household electrical and electronic equipment at the end of its life has been created in France, in order to ensure an environmentally friendly treatment.

Thus, dear consumers and customers, you should no longer throw away end-of-life equipment with other household waste. They contain substances and components that are dangerous for the environment and the health of us all.

You must dispose of them at a collection point designated for this purpose:

By going to the waste disposal centre in your town or city.

The Environment Code indicates that in the event of the sale of household electrical or electronic equipment, the distributor, including in the case of distance selling, takes back free of charge or has it taken back free of charge on its behalf, the used electrical and electronic equipment that the consumer discards, within the limits of the quantity and type of equipment sold.

As a reminder, the request to take back the product must respect the "1 for 1" principle. CS BROKER takes back your old product free of charge for any new product of the same type purchased on the site. If the product requires the intervention of a conveyor the resumption will be done by the conveyor come to deliver you.

In accordance with the law n° 2004-575 of 21 June 2004 concerning confidence in the digital economy, it is specified that :

The website is published under license by: CS BROKER.

The editorial director of the website is CS BROKER. The management of the Internet sites is ensured by CS BROKER.

The design and realization of the site belongs by right to CS BROKER.

Hosting by OVH

The purpose of this legal notice is to define the terms and conditions under which CS BROKER makes available to you the General Conditions of Sales and Guarantees of the products designated on the CS BROKER Internet sites.
The user declares that he/she has read the terms of this legal notice and accepts them without reservation.
Access to the site is possible 24 hours a day and 7 days a week, subject to a case of force majeure, possible breakdowns or any maintenance operations necessary for the proper functioning of the sites. The user acknowledges that he/she has the necessary skills and means to access and use this site. It is expressly stated that any connection by the user to the site is subject to compliance with this legal notice.

The texts, photos, images composing this site are the property of CS BROKER. Any reproduction, total or partial, and any representation of the substantial content of this site, of one or more of its components, by any process whatsoever, without the express authorization of CS BROKER, is prohibited, and constitutes an infringement punishable by the articles L.335-2 and following of the Code of intellectual property. The information, pictograms, photographs, images, texts, video sequences, animated with or without sound, and other documents present on the website: are protected by industrial and/or intellectual property rights, whether CS BROKER is the holder, or is authorized to reproduce and represent them. As such, any reproduction, representation, adaptation, translation and/or modification, whether partial or complete, or transfer to another site is prohibited.

The site and its contents are created in accordance with the rules applicable in France, in the event of a discrepancy between the information presented in the French version of the site and the information presented in a foreign English or Spanish version of the site, the information presented in the French version of the site shall prevail.

Any claim or dispute concerning this website shall be governed by French law. In case of dispute, the courts of TOULOUSE will have exclusive jurisdiction.

CS BROKER reserves the right to update all new mentions at any time according to the evolution of the content of the site. CS BROKER invites any user to take note of this page during each consultation of the site.